One inbox.
Every channel.
Customer voice arrives in dozens of places. ChirpBack pulls every channel into one feedback inbox so nothing slips through the gap between tools.
- In-app widget, email-to-feedback, CSV, and the GraphQL API
- App Store + Google Play reviews, auto-imported
- Sentiment, category, and topic tagged the moment it lands
- Promote to backlog with the original feedback as evidence
Stop losing feedback
to tab-switching.
Customer voice arrives in dozens of places. A bug report through your in-app widget. A frustrated reply forwarded to a support inbox. A glowing five-star review on the App Store. A one-star comment on Google Play. A spreadsheet of survey verbatims someone exported six months ago and never got around to sorting.
ChirpBack pulls them all into the same feedback inbox, where they live side by side with the same status workflow, tags, and conversation thread. No tab-switching. No copy-paste. No losing track of the customer who asked twice last quarter.
- In-app widget — collect from your product without leaving it
- Email-to-feedback — forward a support thread, it shows up tagged
- App Store + Google Play — every review, automatically
- CSV import — bring your historical feedback in one upload
- GraphQL API — wire up anything custom
Feedback inbox · multi-source ingestion
From a feedback item
to a notified customer.
Promote any feedback item to a backlog card with one click. The original feedback follows it as evidence — a permanent join between the customer voice and the work it inspired. The backlog item knows who asked, what plan they’re on, and how many other people have asked for the same thing.
When you mark the item shipped (or when it lands as Done in Jira, Linear, Asana, or Trello via two-way sync), ChirpBack can build the announcement straight from the backlog item — and email every original requester automatically. The loop closes itself.
- Evidence trail preserves the feedback → backlog → announcement chain
- Two-way sync with Jira, Linear, Asana, Trello — status flows both ways
- Promote single items or batch a cluster of related feedback
- Notify the askers — auto-email everyone who originally asked
The loop: feedback → backlog → announcement → notify
Everything you need to run a feedback inbox.
Six Collection Sources
Every customer voice in one place. In-app widget for live product complaints, email-to-feedback for forwarded support tickets, App Store and Google Play for reviews, CSV import for historical data, and the GraphQL API for anything custom.
Auto-tagging
Sentiment, category, and topic are tagged on every feedback item the moment it lands — so you can triage by what matters before anyone reads through the queue. Tagging runs quietly in the background, you stay in control of the workflow.
Boards & Conversations
Organize feedback into boards with status workflows. Reply to customers on a public conversation thread, take internal notes that stay private, and attach screenshots straight from the in-app widget.
Promote to Backlog
Turn feedback into a backlog item with one click. The original feedback rides along as evidence, so the backlog item always knows who asked, when, and why — even after it ships.
Companies & Segments
Tie every feedback item to the customer and the company it came from. Build rule-based segments by plan, geography, behaviour, or any custom attribute — and reuse those segments across surveys and announcements.
Notify the Asker
When you ship something that resolves a feedback item, ChirpBack notifies the original requesters by email and in-app. No spreadsheet, no copy-paste — just an honest "hey, you asked, we built it."
Start collecting feedback
in minutes.
Feedback, surveys, and announcements — with AI in every step. Lock in founder pricing before we go public.
Limited spots • Founder pricing locked in